SHIPPING AND CANCELLATION POLICY
The Shipping and Delivery Policy outlined herein should be read along with our website’s Terms and Conditions. We reserve the right to make changes to this Policy at our discretion.
Shipping Policy:
Joevogue.com ships its products domestically within India and internationally to selected countries. The shipping charges and delivery time may vary depending on the shipping address, weight, and dimensions of the package, as well as the shipping method chosen by the customer at the time of checkout.
Domestic Shipping:
For orders shipped within India, Joevogue.com offers free shipping on all orders above a certain order value, while a nominal shipping charge is applicable on orders below that value. The estimated delivery time is generally between 3 to 9 business days, depending on the location of the shipping address.
International Shipping:
For orders shipped outside India, shipping charges are calculated based on the weight and dimensions of the package, as well as the shipping address and shipping method chosen by the customer. The estimated delivery time is generally between 3 to 14 business days, depending on the location of the shipping address.
Customs and Duties:
Customers outside of India may be subject to customs and duties charges levied by their local government. These charges are not included in the shipping fees charged by Joevogue.com and are the responsibility of the customer.
Order Processing:
Orders are typically processed and shipped within 1 to 3 business days, unless otherwise specified. Customers will receive an email confirmation with tracking information once their order has been shipped.
Shipping Restrictions:
Joevogue.com reserves the right to cancel any order that cannot be shipped due to shipping restrictions or other reasons beyond our control. Customers will be notified promptly in such cases.
Delivery Attempts:
In case of failed delivery attempts, the customer will be notified and a subsequent delivery attempt will be made based on the customer’s availability and consent.
Lost or Damaged Packages:
In case of lost or damaged packages, customers should immediately contact Joevogue.com’s customer care team to report the issue and initiate a claim. The company will work with the shipping carrier to resolve the issue and provide a satisfactory resolution to the customer.
Note: The above shipping policy is subject to change without prior notice, and the updated policy will be posted on the company’s website.
Cancellation Policy:
Orders can be cancelled within 24 hours of purchase by sending an email to [email protected] with the subject “Cancellation Request.”. Or It can be cancelled by going through MY ACCOUNT , Then ORDERS and CANCELLATION REQUEST.
If the order has already been processed and shipped, the customer will be responsible for returning the product(s) in its original condition within 7 days of receipt. Once we receive the returned product(s), we will process a refund to the customer.
We reserve the right to refuse a cancellation request or charge a restocking fee of up to 20% of the purchase price if the product(s) have already been shipped or are no longer in their original condition.
Please note that personalized or custom-made items cannot be cancelled once the production process has begun.
